How long will the restoration process take?
Because there are many variables and many services involved in the process of restoration, it is difficult to predict exactly how long the complete restoration of your home or business will take. Consult with your ServiceMaster Fire & Water Restoration by McKenzie Taylor technician on the estimated dates and phases of your restoration project.
Do I need to move out of my property during the restoration?
Ultimately this is your decision. However, some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If you do decide to vacate your premises for any length of time, consider the following: forward your mail to your temporary residence; stop newspaper and other deliveries; notify utility companies, cable company, etc. of temporary suspension of services.
Do my belongings need to be removed from the premises?
Depending on the source, nature and extent of the disaster, it may be best to remove all belongings to a secure facility for cleaning, storage, and to make room for restoration and/or construction. Our team will work with you and your insurance claim representative to manage this process.
Will I have access to my belongings while they are in storage?
Yes. With advanced notice we can schedule time for a ServiceMaster technician to meet with you and provide access to your requested items.
Why can't I just clean it myself?
We suggest you do not attempt any “do it yourself” cleaning methods without consulting your ServiceMaster technician. Pretesting, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions, and using correct dilution rates are just some of the ways a ServiceMaster by McKenzie Taylor technician expertly controls results. Our professional cleaning system products used by experienced, trained technicians give you the best chance for complete restoration of your belongings.
What about special items? Artwork, china, heirlooms, etc.?
Some high value items require restoration by a specialist. Working with your insurance claim representative, we can help you identify these and locate a qualified restorer.
Are there any safety concerns I need to keep in mind?
At ServiceMaster Fire & Water Restoration by McKenzie Taylor, occupant and worker safety is top priority. During initial inspection, safety hazards are identified and addressed, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. Burnt electrical cords and appliances are separated out for disposal, and questionable electrical appliances are unplugged and tagged for evaluation for safe operation. Electrical power may be turned off until evaluation by a licensed electrician. We also recommend that you do NOT turn on your furnace or air conditioning unit without clearance from an HVAC contractor.
Do I have a choice of vendors to use for my loss?
Yes, you do. Like your auto policy, you have the right to choose whatever Disaster Restoration Contractor that you feel comfortable with. Your agent may recommend one or more contractors, but in the end it is your home or your business, and your choice to make. Ask questions of your contractor to determine if they are the right fit for you. If you experience a large loss, you will working together for an extended period of time. Mutual trust, comfort, and respect will be of paramount importance during this time. We at ServiceMaster by McKenzie Taylor understand this and will do our very best to make this trying time as bearable as possible.
Do I have a choice of vendors to use for my loss?
Yes, you do. Like your auto policy, you have the right to choose whatever Disaster Restoration Contractor that you feel comfortable with. Your agent may recommend one or more contractors, but in the end it is your home or your business, and your choice to make. Ask questions of your contractor to determine if they are the right fit for you. If you experience a large loss, you will working together for an extended period of time. Mutual trust, comfort, and respect will be of paramount importance during this time. We at ServiceMaster by McKenzie Taylor understand this and will do our very best to make this trying time as bearable as possible.